FAQs

Question
Answer
Here is an updated list of errors shown on keypad display of the Senior Swing control: Er04 - Voltage Monitor was high during Opening hardware check. Er05 - Master or slave CPU has oscillator ...
Clear Opening Width for swinging doors is measured (with the door open 90 degree) from the face of door to stop soffit on strike jamb.          &nbs...
The coin cell Nuisance Delay on CO200 and CO250 can be temporarily disabled using the Schlage Utility Software.
Once disabled via the SUS application, the CO lock will no longer delay the access for valid credentials.
If your CO lock began indicating a low coin cell (Nuisance Delay) after a door file has been downloaded, the coin cell is low and should be replaced. (CR2032)The coin cell Nuisance Delay will be "A...
The coin cell Nuisance Delay settings in the SUS application is not available until such time that a Door file is successfully downloaded to the lockset.
The coin cell is ignored when the lock sets are used with Manual Programming ONLY or while in Construction mode.
B500 with standard cylinders How to order with the deadbolt: Door thickness over 1 3/4" to 2 1/4", specify door thickness when deadbolt is ordered Door thickness greater than 2 1/4" will req...
The easiest method to obtain an AL lock for a 2" door is to specify a 2" thick door when ordering.  
Part required by function:2 each A700-043 driver & A700-034** lever insert in addition to the chassis parts below:AL10S – 2 hubs A700-028AL25D – 2 hubs 1 A700-028 (inside), 1 A700-030 (outside)...
The standard door range for a B600 is 1-3/4" to 2".  This includes Standard cylinder, Full Size IC and Small Format IC. Non standard door thicknesses include the following and are availa...
The standard out-of-the-box ND lock will fit the following door ranges: All functions except ND85 will fit onto a door 1 5/8" through 2 1/8" extended equally. The ND85 will fit on doors fro...
As of February 2016, ND locks began shipping with a new latchbolt. The new latchbolt offers substantially improved performance in adverse door conditions (ex, with heavy door loading) andis more ro...
Prior to February 2016, using ND-Series locks on hollow metal doors required the use of latch spacers which prevent the latch from "fishtailing" (back end of latch moving from side to side). Latch ...
Schlage B500The D500 series non-IC will fit onto a 1 3/8" thick door out of the box with no additional parts.The D500 IC option (B, BDC, GD, HD) requires a shim kit, 36-071 for use on 1 3...
The minimum door thickness that the AD or CO series lock will mount on is 1 3/8".  Be advised that this will require additional spacers to be ordered separately to allow the lock to mount...