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Customers should maintain their Schlage Utility Software at the latest version that is available.  This ensures that they have the latest features available and will be compatible with current...
Follow the link to the Schlage Technical Support page and find at the bottom of the page under "AD-Series Accessories" the Schlage Utility Software Update Guide,&...
Updating the Schlage Utility Software (SUS) on a Hand Held Device (HHD) will cause the SUS "Login Password" AND the current device "Coupling Password" to be reset to factory default settings of - 1...
First, perform a Factory Default Reset  Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on.  Reop...
Please visit the Schlage Residential website (FAQ / Knowledge Center) for all product and Customer Care information.Click on the following to link directly to the Residential Product...
Warranty on the HHD is one (1) year from date of purchase.  The battery for the HHD (Bluebird Pidion) is covered under warranty.   However, as the batteries are not available s...
A Panic Bar that always allows egress from an area.
Follow these questions to determine which Von Duprin electric strike model you have 1. What type of hardware is latching to the electric strike?   2. Single or pair ...
See Catalog to identify specific model: Von Duprin Electrical Security Products and Accessories Catalog