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First, perform a Factory Default Reset  Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on.  Reop...
Here is an updated list of errors shown on keypad display of the Senior Swing control: Er04 - Voltage Monitor was high during Opening hardware check. Er05 - Master or slave CPU has oscillator ...
If the error "Device does not support this action - E802" appears when trying to couple the lock, it is generally because the user is not pressing the SW1 tamper button 3 times, but instead pressin...
In order to properly couple, the interior pushbutton must be held down while tapping the SW1 (tamper switch) three times.  This will enable the lock to couple to the HHD.
The E201 message can be ignored and all normal SUS and lock functions will be maintained.  Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...
Warranty on the HHD is one (1) year from date of purchase.  The battery for the HHD (Bluebird Pidion) is covered under warranty.   However, as the batteries are not available s...
When you see an Error 64 on a HandKey or a HandPunch, it may mean that the lithium battery is low or there is a disconnect with main board.  The first step is to replace the lit...
Ensure the end user is using the latest version of the Schlage Utility Software application.
When the GWES error occurs, RESET the Hand Held Device using the RESET button under the battery cover.  After RESET of the Hand Held Device (HHD), the error will be gone.