schlage tech support

RELATED FAQS

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Answer
To contact technical product support for Schlage Biometric Solutions products:Telephone:  877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email:  read...
Please visit the Schlage Residential website (FAQ / Knowledge Center) for all product and Customer Care information.Click on the following to link directly to the Residential Product...
You can contact Allegion Customer Service (Sales Support) or Technical Support (Product Support) by phone or by email. To contact by phone: call 877.67...
NOTE: You can also reach your local sales office by dialing 877-671-7011 and selecting option #3 from the main menu. You will be directed to your sales office based on the area code ...
Causes for AA battery drain in AD-Series LOCKS Possible Cause Fix/Corrective Action 1)      One the four (or eight) AA was inserted reversed and the rese...
Some Access Control Panels are designed with “Supervised” or “Dry contact” requirements for the inputs and have no common ground between the ACP (Access Control Panel) and device at the door. “S...
Schlage offers the “RLBD” to support these supervised or dry contact interface applications. The "RLBD" plugs directly into the PIM400-TD2 or PIB300-TD2 for easy hook-up.  
Please reference this Tehnical Note RLBD SES-20120418 for RLBD setup, use information, hook-up diagrams and some testing suggestions when connecting to a Supervised dry contact Access Contro...
This is a link to the RLBD Installation Instructions.
This RLBD data sheet can also be found at Schlage/Technical Support. RLBD DataSheet
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...