User questions

Question
Answer
  • How do you test the potted circuit breaker or potted module on an EL device?
  • Is the power to the Von Duprin potted module polarized?
  • Why do you need the potted circuit breaker for the Von Duprin EL device?
  • Why will my EL 1490 fire my latches but not hold?
  • Why would an EL1690 retract the rods but not hold them?.
  • Is the 900-ELK wiring adaptor required when using the PS914 power supplies?
  • What is the Buy American Act (BAA)?
  • How do you change the Von Duprin 990TP trim to NL function?
  • What causes the top rod case to pull away from or strip out of the face of a steel door?
  • What is the part number for the E996L rim conversion kit?
  • Why would the 996L trim not lock or unlock when installed with 98 or 99EO?
  • What would keep the vertical rod exit devices top latch from being held retracted in the open position?
  • What is the maximum door undercut for fire rated vertical rod exit devices?
  • Is the Von Duprin 1609 strike fire rated for pairs of doors?
  • Can the Von Duprin 8827 latch be used for flush transom doors? Does Von Duprin make a strike for surface vertical rod devices with flush transom applications?
  • What is the difference between Von Duprin LX and/or RX switches and the Signal Switch SS option?
  • Can the new 900-2Q option board be used with an old Von Duprin PS873 power supply?
  • Does Von Duprin offer a classroom security option with visual status indication?
  • Can the Von Duprin ALK exit alarm be ordered with hex dogging option on?
  • Why is the 2Q option board required to operate Von Duprin QEL devices?
  • Is the Double Cylinder option available on Von Duprin vertical rod models of the 98/99 series exit device?
  • Does the Von Duprin CD kit include the machined cover plate for the cylinder?
  • Does the cam have to be inverted for cylinder dogging on the falcon 25?
  • Can you add the LX option to a Von Duprin device that already has the RX option?
  • What is (SD) Special Dogging?
  • What is the Von Duprin warranty?
  • What is the finish warranty on Allegion products?
  • Hardware finish warranty
  • How many Von Duprin QEL devices can be connected to a power supply?
  • Where can I order a Hand Held Device (HHD), Pidion, accessories?
  • What products are available with an antimicrobial finish?
  • What would cause the Von Duprin 88 series exit device latchbolt not to extend and the crossbar to droop?
  • Will the new Von Duprin 33A/35A center case work on old 33/35 series exit devices?
  • FAIL SAFE
  • What is the part number for the Fail Safe slider for the 6211?
  • Where is the information on the Schlage ES-6400 and Von Duprin 6400 electric strike?
  • Why is my Von Duprin M996L lever trim not operating in its configured Fail Safe or Fail Secure mode?
  • What is the part number for the ND solenoid?
  • Can I convert an L9000 electrified lock to fail safe or fail secure?
  • Can the state of the E360L be changed in the field?
  • What is the difference between Panic Hardware and Fire Exit Hardware?
  • Does Von Duprin have an exit device that is pneumatic?
  • Can a panic device be converted to a fire-rated device in the field?
  • What exit devices are available for 2' 0" wide doors?
  • Is the 2227 panic exit device available LBR?
  • When are Panic Devices required?
  • ProExpress Program Guidelines
  • How do I contact Allegion Customer Service or Technical Support?
  • Why does the PS900 power supply not provide any DC output when AC power light is on?
  • Is the PS873 defective if supplying more than 26.4 VDC?
  • Why is my PS873 outputting 27 volts?
  • Schlage and Von Duprin PS900-series Power Supplies - Plug-In AC Cable Provided?
  • What wire gauge and run is recommended for Von Duprin electric latch retraction EL device?
  • What power supply is needed for EL devices?
  • Why is the Von Duprin PS873 power supply buzzing or chattering?
  • Waterproof Request To Exit