cannot save pin code

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When this happens try uninstalling and reinstalling the app.  All your information is saved on the cloud.  You can also try reconnecting to WiFi.  Under Settings for the lock got to ...
-         With the CIP NOT inserted and the Schlage Utility Software (SUS) running o   Enter the Master Programming PIN or Present Loc...
Early versions (12/09 ) of the AD200 User Guide in many DEMO kits incorrectly state the Programming sequence to change the a programming code. It shows entering the new programming code o...
The Schlage full size interchangeable core (FSIC) prepped B560F, B561F, and B563F deadbolts all require a UL fire cup (R) in order to be UL listed.  This fire cup is s...
Issue:  Schlage SFIC mortise cylinders have potential for the driver pins to fall out affecting the ability to lock and unlock the device.Facts: Housings manufactured between 06/01/2...
Many 600 and 700 Series Pin & Barrel Continuous Hinges can be cut down in the field following the steps provided in the installation instructions to cut the bottom of the hinge. For a sma...
With split key construction keying there are two ways the construction insert is retained in the cylinder so that it won't fall out the back end of the plug, see Figure 1.  The&nb...
Primus is only available in 6 pins in a conventional key-in-lever or full size interchangeable core designs.
Cylinder pin information is very unique to the device and application and requires a unique solution. If you have questions related to cylinder pin, please e-mail your request (including a descript...
CO-100 now allows the PIN code length to be changed manually.  Each CO100 has a label that indicates its firmware revision.  Firmware revision 2.5.0 or higher support these...
CO-100 PIN length can range from 3 digits to 6 digits with firmware version 2.5.0 and higher.
Procedure to change PIN length: 1. Press {programming code (default is 97531)} then {*}.2. Press {99} then {*}, to enter Special Function Length Menu.3. Press {4} then {*}, to enter Pin Length M...
CO-100 now has NEW lock status reporting capabilities. Battery status, firmware version, hardware version and PCB serial number. See instructions below for these status menus.
The 3SP1 commercial spring hinge does not have a hinge pin design that will accommodate a hinge pin door stop. Please note: hinge pin door stops are intended for use in residential applicatio...
The keypad does not allow for the removal of specific user pin codes, you can only overwrite them using step 2A in the user guide (here).
Diameter is 5/16" with a wider knurled collar under the pin, though the hinge pin is not always consistently that size and may vary slightly.  This is commonly asked to see if this hinge...
The original 4B battery holder used with the AD and CO Series products is updated to improve performance.  The issues addressed include: -       Improved spring ...
Bad dogging hook on the dogging assembly could cause the 33A/35A and 98/99 exit device latch bolt not to retract completely.
First of all, measure the voltage of the coin battery, while still installed in its white plastic holder on the main board ( to find its location, please see lithium battery installation guide )&nb...
The top rod is adjusted too short, so when pushpad is pressed it is not operating the top latch enough to get into the hold down position. The top rod would need to be lengthened by turning the lat...
 The correct method (process) for setting the hold open is: The 4010 hold open arms are handed, verify correct hand arm. (R or L stamped on main arm) Loosen the hold open nut. Opened the door ...
One of the following items may cause the EL1690 device to retract then release: Incorrect power supply - Verify you have the PS873-2/4TD or PS914-2RS/4RL power supply. Problems with wire gauge...
The following items may cause the exit devices top latch from being held in the retracted position. 1. The top or bottom rods are out of adjustment. 2. The top latch hold back...
Following exit devices 2227/F, 33/3527A/F, 33/3547A/48A/F, 98/9927/F and 98/9947/48/F have similar rod adjustment procedures. All top latches control the bottom latch assemblies. When do...