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If you have questions related to an existing masterkey system developed by Allegion or an existing structure number, please e-mail your request to Product Support for Mechanical Locks.
You can contact Allegion Customer Service (Sales Support) or Technical Support (Product Support) by phone or by email. To contact by phone: ...
NOTE: You can also reach your local sales office by dialing 877-671-7011 and selecting option #3 from the main menu. You will be directed to your sales office based on the area cod...
23848385 is the part number to order for the COM400 radio board that has the MCX jack for the optional RF antenna. It is shipped in the PIM400 and WRI400 so if needed for the wall mounted module yo...
The only difference between the COM400 in a door lock (AD400) and the COM400 in a wall mounted interface module is the MCX jack, which is provided for the optional remote RF antenna when needed o...
The COM400 has only two versions of FW, 2.2a and 2,2d and they are cross compatible and completely functional with all AD-Series wireless devices. There is no reason to change a FW 2.2a to a FW 2...
Sales contacts for the Government Markets are as follows:   Contact Terry Collins: Terry.Collins@allegion.com Cell 404-429-7556, Off 678-906-2108
To get a dry contact signal from a Chexit device to monitor the alarm, use the blue and brown wires (do not connect the blue to the red)  of the harness connector cable tha...