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When this happens try uninstalling and reinstalling the app.  All your information is saved on the cloud.  You can also try reconnecting to WiFi.  Under Settings for the lock got to ...
The original 4B battery holder used with the AD and CO Series products is updated to improve performance.  The issues addressed include: -       Improved spring ...
Bad dogging hook on the dogging assembly could cause the 33A/35A and 98/99 exit device latch bolt not to retract completely.
First of all, measure the voltage of the coin battery, while still installed in its white plastic holder on the main board ( to find its location, please see lithium battery installation guide )&nb...
The top rod is adjusted too short, so when pushpad is pressed it is not operating the top latch enough to get into the hold down position. The top rod would need to be lengthened by turning the lat...
The following could cause the Von Duprin CX solenoid ( devices shipped prior to 8-24-2015) to pull and drop and sound the alarm with solid LED light. Wrong power supply, requires Von Duprin ...
The following could cause the Chexit solenoid ( devices shipped prior to 8-24-2015) pulls in then drop out with no alarm. Mechanical adjustment such as vertical rods. Disconnect t...
One of the following items may cause the EL1690 device to retract then release: Incorrect power supply - Verify you have the PS873-2/4TD or PS914-2RS/4RL power supply. Problems with wire gauge...