Data privacy controls with biometrics

RELATED FAQS

Question
Answer
Yes, press the * (asterisk) key 10 times on the reader.  The serial number will be displayed.  A second way of locating the serial number on the reader is to visually check...
The message "Sorry, Can't Add" appears when trying to enroll a user on a hand reader.  There are 2 reasons this message appears:1.  The ID being enrolled already exists in the hand reader...
The F-Series HandPunch will display "Memory Full" when the number of transactions being stored on the hand reader exceed its memory capacity. When the memory capacity is exceeded, the hand reader...
The 5 Command Groups will be combined by assigning them the same password starting with those in password menu 5 and then ending with those in password menu 1.  In this case, the command choic...
When you see an Error 64 on a HandKey or a HandPunch, it may mean that the lithium battery is low or there is a disconnect with main board.  The first step is to replace the lit...
The only routine maintenance required on a biometric hand reader is cleaning.  The platen surface upon which the hand is placed, the side mirrors, and the overhead window should be cleaned with rea...
A biometric F-Series hand reader usually comes with standard user memory.  When a user is added that exceeds that user memory size, there is no room left to store that user and that user template c...
On a biometric F-Series or E-Series hand reader, the desired row (r) value and column (c) value should each be zero (0), plus or minus 2.  The desired exposure (e) value sh...
First of all, measure the voltage of the coin battery, while still installed in its white plastic holder on the main board ( to find its location, please see lithium battery installation guide )&nb...
7680 records.  Because this is a HandPunch unit, once the buffer reaches its limit, the unit will stop accepting punches and will display "Memory Full".  The two ways to resolve this...
The DC-200 is a USB to RS-485/422 data converter used with the hand readers.  As long as you have the latest windows updates there are no drivers to download for this to work.
Template, ID, Time Zone, and Authority Level are the four fields that make up a basic user template in a biometric F-Series or E-Series hand reader.
See  Board Differences Battery Backup Circuitry  for a picture of the visual differences between a F-Series biometric handreader with a main board that has the battery backup ci...
The easiest way to determine if a biometric F-Series handreader has a F1 or a F3 style main board is to look at the back of the unit.  If there are dip switches, then it is a F1 style main board wh...
Caution: Resetting/cold booting a biometric handreader resets the handreader to factory default settings and erases the user database. To reset or cold boot a biometric F-Series handreader with...
Caution: Resetting/cold booting a biometric handreader resets the handreader to factory default settings and erases the user database. To reset or cold boot a biometric F-Series handreader with ...