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To contact technical product support for Schlage Biometric Solutions products:Telephone:  877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email:  read...
Begin by checking  spam folder.  If e-mail not present, have  go to  e-mail program and "whitelist" the following address:  schlage@alerts.allegion.com and re-send request ...
You can contact Allegion Customer Service (Sales Support) or Technical Support (Product Support) by phone or by email. To contact by phone: call 877.67...
NOTE: You can also reach your local sales office by dialing 877-671-7011 and selecting option #3 from the main menu. You will be directed to your sales office based on the area code ...
Please refer to the Allegion Contact Us web page for all inquiries in North and South America.   Contact Us for Europe, Middle East, India, Africa and Asia Pacific,  ...
This issue is very common, especially on secure corporate email systems running Office 365 or active email firewall and spam filtering. Please follow these steps as most likely the emails were...
With the SUS connected to the AD400, in the EDIT tab there are radio communication settings "FIRST/DELAY/RETRY." FIRST - Is the first delay after the initial transmission of credential data, befor...
AD400 factory default settings when shipped are FIRST = 300 (m sec), DELAY = 200 (m sec) and RETRY = 5  
To change FIRST/DELAY/RETRY connect and couple the SUS/HHD to the AD400 and find under the EDIT tab the FIRST/DELAY/RETRY settings. See notes Or connect the SUS/HHD t...