Engage and cache mode

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The coin cell Nuisance Delay on CO200 and CO250 can be temporarily disabled using the Schlage Utility Software.
Once disabled via the SUS application, the CO lock will no longer delay the access for valid credentials.
If your CO lock began indicating a low coin cell (Nuisance Delay) after a door file has been downloaded, the coin cell is low and should be replaced. (CR2032)The coin cell Nuisance Delay will be "A...
The coin cell Nuisance Delay settings in the SUS application is not available until such time that a Door file is successfully downloaded to the lockset.
The coin cell is ignored when the lock sets are used with Manual Programming ONLY or while in Construction mode.
Once a user changes the SUS coupling password , the previous SUS coupling password is also saved by the SUS program; this allows the user to update multiple locks with a new Coupling Password witho...
The Coupling Password update is automatic; whenever the Schlage Utility Software, with a new Coupling Password connects with a device, the Schlage Utility Software will automatically update its old...
The internal process to couple a device with new SUS password is described as follows: the SUS first tries to couple with the current password.  If that fails, the SUS tries to couple with the prev...
To verify that the device/lock is coupled; click on the SUS device options-> Couple HHD to device , a message will pop up confirming that the device is already coupled.  
After updating the SUS coupling password, subsequent HHD’s will need the new coupling password entered before they can update any information in the lock, once the HHD has the correct coupling pass...
All Keypad ONLY credentials with firmware versions between 2.9.2 and 2.11.0 should be updated to the latest firmware available at www.schlage,com/support.
A firmware issue with Keypad ONLY credential firmware, versions 2.9.2 through 2.11.0 and manufactured between 9-9-2010 and 1-5-2011 will exhibit poor battery life.
The Keypad ONLY credential Reader (KP) can prevent the reader from entering its low power sleep mode - with firmware versions 2.9.2 through 2.11.0
A Technical Note has been generated to document one method of measuring battery current. See the attachment HERE.
Look to see if the  "Fail Safe?UNLOCK" on communication failure is set and you have lost communication.
The "Unlock on READ" from diagnostics will clear with the next AD400 heartbeat, automatically. It will also clear with successful communication to a working access control panel. 
 If the AD-400/AD-401 is LINKED to a PIM400-TD2 and all credentials including invalid cards are granted access, the PIM400-TD2 is not communicating with the Access Control Panel, and the lock is st...
Or force a strike input to the PIM400-TD2. Short J8-1 and J8-2 (Door 1), Short J7-1 and J7-2 (Door 2) on the PIM400-TD2
To convert the Von Duprin 9975NL(Night Latch or Storeroom) to 9975L (Classroom) exit function follow these steps (Note: the mortise lock is shipped as Night Latch from the factory): Turn the NL ...
To convert the Von Duprin 9975L to 9975NL exit function follow these steps (Note: the mortise lock is shipped as Night Latch from the factory): Turn the NL screw on 7500 mortise lock counter clo...
1) Two blinks of the TROUBLE LED means that the AD300 on this channel is not communicating over the RS-485 line. Check wiring connections; verify correct device addressing using HHD/SUS.
2) Three blinks of the TROUBLE LED means that the AD300 on this channel has a Tamper Switch violation. Investigate the lock's Tamper Switch.
3) Five blinks of the TROUBLE LED means that the AD300 on this channel has used cache mode to allow access during a communication loss with the PIB300 or the Access Control Panel.  Press the LINK b...
Push the LINK button near the TROUBLE LED once to stop the five blinks.
 See the attached Technical Note for instructions on saving a "Device Template" FROM a device or loading TO a device, Device Template Tech NoteOn the SUS/HHD go to the LOCK Properties tab, and sele...
“Cache Mode” is an AD-Series feature which, accumulates and stores valid credentials that have recently been granted access by the Access Panel or head-in system. This recently granted access histo...
The number of bits selected for "Card Bit Format" on an AD400 or AD300 must be equal too or larger than the bits on the cards in use. Setting this number correctly enables the cache mode collectio...
The AD300 and AD400 devices do not store audits during cache mode.  Audit "Date and Time" information and the saving of audit information is an Access Control Panel function, and during cache mode ...
An AD400 granting credentials access in “cache mode” will blink the Schlage with the normal green LED, followed by a brief red Schlage LED flash, indicating no RF communication and access was grant...
How the reader will handle stored card information if there is loss of communication to its controller
The state of an electronic locking device when communication with the Access Control Panel has failed – in the case of the AD-Series, the lock will allow a defined number of users who have most rec...
Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...
a) One blink of the TROUBLE LED means the AD400 on this channel has low AA batteries. Install fresh batteries. b) Two blinks of the TROUBLE LED means the AD400 on this channel is not communicating...
When Privacy Mode is entered, the lock is secured as part of the Privacy Mode process.
When Privacy Mode is cancelled, if the lock is still within the Auto-Unlock period, the lock toggles unsecured.
If the lock is NOT within an Auto-Unlock period when Privacy Mode is cancelled, the lock stays secured.
Many problems with AD-series locks can be resolved by performing a Factory Default Reset (FDR).  This process will clear the memory and any stored configurations, re-enabling default...
To perform an FDR on an AD-series lock: 1.     Remove the inside top cover of the lock.  This will expose the main board and activate the tamper switch.   2. &...
Note: An FDR cannot be performed if an HHD is plugged into the lock.