engage credentials are showing up with dashes

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iClass cards read differently on CTE and NDE.   NDE readers can only see a truncated 40-bit iClass CSN CTE's MT11 and MT15 readers see a 64-bit iClass CSN, by default. ...
To configure an MT20 to enroll 3rd party smart cards via CSN: Use configuration card, part number CE-404-033, "Enable CSN".  The MT20 can then be used to enroll 3rd party smart credentia...
No, you must enroll by presentation.
If the badges are locally enrolled at a Engage lock, the cards or fobs only show as Credential 1 or Credential 2 etc. The Card IDs are only visible if you are using smart credentials and...
This error indicates the credential was previously designated as a master credential on that site and was deleted. Deleted master credentials cannot be used again on the same site.  Recommend ...
The sample credentials are: Bit format: 26A, 26-bit format Facility code: 55  The Badge ID is printed directly on the card.
Currently, the Schlage Mobile Credential is supported for US usage only.  The 1+ Country Code cannot be changed.
Make sure the user does NOT have the mobile credential installed first. If they do, delete the app first.  Click on the link you will get once the phone number has been added to Engage.&...
-         With the CIP NOT inserted and the Schlage Utility Software (SUS) running o   Enter the Master Programming PIN or Present Loc...
You must have at least one 2.0 (B version) Engage device commissioned to that Engage site to have access to the Mobile Credential field. NDEB or LEB or CTEB.
Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...
The same mobile number cannot be enrolled in more than one Engage site via the web portal.  Once the Mobile Access app has been downloaded onto a phone you can enroll the credential in other s...
The NoTour function only allows writing to 11 sectors on the fob.  Each lock added to a user uses 1 sector.  Once those 11 sectors are full, No Tour is not available.  You can ...