hand held device coupler

RELATED FAQS

Question
Answer
Remove the PIM400/401 cover. Connect the HHD to the PIM using the HH-USB cable. The PIM400/401 will be displayed on the HHD screen. On the HHD, select Device Options, On the PIM400/401, press and h...
You can also follow the proper procedure by linking to the Schlage Utility Software User Guide document on page 19 Couple HHD to PIM.
If the PIM400 has already been coupled with a HHD, the Coupling process will be disabled and the PIM400 will no longer go into its Coupling Mode.  You must RESET the PIM400 in order to allow (re-en...
Once a user changes the SUS coupling password , the previous SUS coupling password is also saved by the SUS program; this allows the user to update multiple locks with a new Coupling Password witho...
The Coupling Password update is automatic; whenever the Schlage Utility Software, with a new Coupling Password connects with a device, the Schlage Utility Software will automatically update its old...
The internal process to couple a device with new SUS password is described as follows: the SUS first tries to couple with the current password.  If that fails, the SUS tries to couple with the prev...
To verify that the device/lock is coupled; click on the SUS device options-> Couple HHD to device , a message will pop up confirming that the device is already coupled.  
After updating the SUS coupling password, subsequent HHD’s will need the new coupling password entered before they can update any information in the lock, once the HHD has the correct coupling pass...
-         With the CIP NOT inserted and the Schlage Utility Software (SUS) running o   Enter the Master Programming PIN or Present Loc...
During the rehanding of an AD-Series Exit (993) device or the rehanding of a CO-Series Exit (993) device it is possible for the customer to damage the 5-inch pcba by using the wrong screws.  D...
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...
The Hand Held device (HHD) should not be loaded with more than 100 door files at a time.  The Schlage Utility Software has difficulty managing larger numbers of door files.
For best Schlage Utility Software (SUS) and Hand Held Device (HHD) performance do not put more than 100 door files at a time ....
Customers should maintain their Schlage Utility Software at the latest version that is available.  This ensures that they have the latest features available and will be compatible with current...
Follow the link to the Schlage Technical Support page and find at the bottom of the page under "AD-Series Accessories" the Schlage Utility Software Update Guide,&...
Updating the Schlage Utility Software (SUS) on a Hand Held Device (HHD) will cause the SUS "Login Password" AND the current device "Coupling Password" to be reset to factory default settings of - 1...