Hand not reading

RELATED FAQS

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If an access control system is not available to test the card output on a hand reader, this card emulation test can be done to verify the card format is correct.  These steps will guide you in...
If a hand reader has an ethernet or modem card installed, the RS-232 port will be automatically configured as a printer output and RS-232 option removed from the SET SERIAL menu.  In order to ...
To clean the platen on a hand reader, apply a Windex-like product with a clean, soft cloth and allow it to air dry.  The hand reader platen overlay has an anti-microbial surface.  Should ...
The message "Sorry, Can't Add" appears when trying to enroll a user on a hand reader.  There are 2 reasons this message appears:1.  The ID being enrolled already exists in the hand reader...
When the Ethernet communications suddenly stop working on a biometric hand reader, there is the set of questions to ask the customer to start the troubleshooting process.  They are detail orie...
Handreaders require a static (fixed) IP address; this means you have to set its IP address, subnet mask and default gateway.These are usually assigned or issued by your local network administrator....
The only routine maintenance required on a biometric hand reader is cleaning.  The platen surface upon which the hand is placed, the side mirrors, and the overhead window should be cleaned with rea...
When you see an Error 64 on a HandKey or a HandPunch, it may mean that the lithium battery is low or there is a disconnect with main board.  The first step is to replace the lit...