issues communicating with hand readers

RELATED FAQS

Question
Answer
When the Ethernet communications suddenly stop working on a biometric hand reader, there is the set of questions to ask the customer to start the troubleshooting process.  They are detail orie...
The following technical note describes in detail the installation process for upgrading a biometric F-Series HandKey or a biometric F-Series HandPunch with a modem communications mod...
If a hand reader has an ethernet or modem card installed, the RS-232 port will be automatically configured as a printer output and RS-232 option removed from the SET SERIAL menu.  In order to ...
If an access control system is not available to test the card output on a hand reader, this card emulation test can be done to verify the card format is correct.  These steps will guide you in...
Yes, the F-series SDK includes commands that will work with the E-series, but not all SDK commands are compatible with the E-series. The Programming Guide (which is included with the SDK) lists wha...
Yes, press the * (asterisk) key 10 times on the reader.  The serial number will be displayed.  A second way of locating the serial number on the reader is to visually check...