key wont retract latch

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The 98/99 rim and vertical rod exit devices are shipped with NL drive screw to function as a Night Latch. To convert the device to Class Room, remove the NL Drive Screw on 98/99 center case ass...
Night Latch (NL)= key retracts the latch momentarily to allow entry. When key is removed, the latch will extend and locks the door (momentary unlock). Class Room (Lock/ Unlock)= key unlocks...
996L trim is a standard Classroom Function lever set for the 98/99 panic devices.  The 996L-NL trim is a rigid lever for the 98/99 device where the key will retract the latch on the panic device bu...
If the NL screw on the 99 device has been removed the Trilogy lock will not retract the latch.