key wont turn cylinder

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When a CX99L-BE is not armed the exterior 996L BE lever trim will be free to retract the CX latch for entrance.  When the CX99-L BE is armed the exterior 996L BE lever will not move and...
A Primus key can operate a non Primus cylinder as long as the keyway is the same or the key is a multi-section.  Additionally, the cylinder must be pinned to be operated by the top cuts of the Prim...
Coin turn will need to be on a separate line item, specify 09-487 x length (118, 114, 138).This cylinder coin turn is non-handed so it can rotate freely in both directions.
Existing Everest keys will not work in Everest 29 cylinders     Related solution: Can I upgrade to an Everest 29 system and use my new keys on my existing Everest cylinders?
Indicator not extended Indicator extended
The indicator on a cylindrical hotel lock is a small pin that projects outward from the face of the cylinder plug (Figure 1) when the inside push button is depressed.  When this pin is ...
Falcon D series deadbolts will not accept Schlage Key-in-lever cylinders. The faceplate plug hole is smaller in diameter than the Schlage plug and does not fit flush when i...
For a Schlage "C"  keyway:  Specify "CP6" as the cylinder suffix when ordering  D100 or D200 locks (All other Schlage keyways are not available).
Check the following: Debris in the cylinder The cylinder cap could be too loose Incorrect pinning of the cylinder The cylinder plug is not returned to the neutral position with the cylinder s...