lever will not turn

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When a CX99L-BE is not armed the exterior 996L BE lever trim will be free to retract the CX latch for entrance.  When the CX99-L BE is armed the exterior 996L BE lever will not move and...
Check the timing first, Where can I find timing instructions for the Falcon T lock? The keyspindle assembly for the T/RU571 and the T/RU561 w...
Replace the lock chassis as necessary for any T locks exhibiting this issue.  RU locks need to be replaced entirely. 
There is potential for ND40/ND44's manufactured around March 2011 to remain locked after egress, or after the latch is depressed.  There was an issue with the keycam that created a bind when l...
This change was implemented in firmware package CO.A.6 (or later) to help the customer in the communication and coupling process between the CO200 (CO250) and the hand held device (HHD). ...
The green LED is to be lit up until the spindle (Triangles and Key Switch) are aligned properly; providing a visual indication of the problem.  
If the mechanical alignment of the triangles on the back of the outside escutcheon are not aligned, the CO200 or CO250 will not connect with the SUS/HHD and will appear to be unresponsive...
In firmware CO.A.6 (or later) the Schlage button on the CO200 (CO250) will turn green anytime that the spindle triangles on the front escutcheon are out of alignment or the mechanical key switch is...
When unlocking the CO200 door by mechanical key override, the green led will be continuously ON until the key is released. This will occur after firmware CO.A.6 (or later) has been installed int...