not opening door

RELATED FAQS

Question
Answer
A 4600 (4630/4640) not opening to a full 90 degrees could be caused by a couple things: The Opening Force could be set too low. Try increasing the opening force adjustment on the controller a 1/...
For 33/3549A and 98/9949 cable devices shipped from the factory AFTER 7-15-2016:The door opening height must be specified during order entry. The 33/3549A and 98/9949 cable devices are availab...
 
Chexit devices are NOT electric latch retraction.  In order for Chexit device to operate with an auto operator you will need to add a rim electric strike on a single door or a pair o...
First, turn off the power to the Senior Swing. If the door closes, check controller for a constant activation signal from an activation device. If door continues to hang up and will not close...
If a 4600 clicks, but won't open the door: Verify proper connection of all the control box connectors. Verify correct manual operation of door. Verify actuator connections and any strike/maglo...
A 4040SE would not hold the door open if it has : No Voltage or Improper Voltage. Check that the track has proper voltage going to it (24V AC/DC or 120V AC). If 120 volts is supplied...
The 909 strike is used in single and paired non-fire rated and single fire rated openings.  The 954 strike is used in fire rated paired openings.
The 1609 strike cannot be used with Von Duprin XP98/99 exit device.