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“ Schlage sense deadbolt will not retract ”

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I can not remove the key from the cylinder on my BE365 deadbolt lock.
After rotating  the key to unlock the lock, you must return the key to its normal position to remove it. 
B663 only throws bolt and wont retract it.
After installing a classroom deadbolt, there is potential for the thumbturn to project the bolt only, get stuck in one position, or move both directions but not move the bolt.  These are caused fro...
Why can't I order an AD-Series or CO-Series mortise deadbolt with a classroom/storeroom (70) function
Place any new orders per the following table ...
 Mortise Deadbolt Locks  Discontinued  Replace With  CO200MD  70-Classroom/Storeroom  40-Privacy  CO250MD  70-Classroom/Storeroom  40-Privacy  AD200MD  70-Classroom/Storeroo...
* NOTE: the AD300/400 devices simply communicate the change in Deadbolt Position status to the Host software.  The software then decides what action should or should not be taken at the device. 
Why does my 7500 retract the latch bolt but not re-lock the trim?
The Von Duprin 7500 mortise lock body ships in the NL mode.  Either the function of 7500 lock body has not been changed to the Classroom function or the NL Drive screw is not all the way down. Step...
  Tips for changing the function: The NL Drive screw will not be visible when lock body is set to Classroom function There is locktite on the screw that makes it seem like its turned down enou...
What other locks can the blue lever removal tool 24002693 be used with?
The lever removal tool can be used to remove levers in both the ND and the L Series mortise locks.
On August 15, 2012 Schlage began shipping a new, more ergonomic, lever removal tool to coincide with Phase 1 of the ND-Series improvement project.  This tool can be used for Schlage ND-Series ...
Are the 643e and 716 finishes the same?
The commercial Aged Bronze finish (643e) is the BHMA equivalent to a copper plated, blackened, relieved and then clear coated product. This commercial finish is identical to the residential Aged ...
What grade of stainless steel do we use in the levers on L9000 locks?
Schlage offers 629 and 630 stainless finishes on levers for the L-Series only.  These levers are made of 303 or 304 grade stainless steel.
Is the Schlage Latitude and Longitude lever available in a stainless steel finish?
Beginning January 2, 2013 Schlage will offer the Latitude (LAT) and Longitude (LON) levers in the 629 and 630 stainless steel finishes.
How do I setup remote wireless access to my Schlage Sense Smart Deadbolt (BE479) with HomeKit?
Why doesn't full rotation of the AD or CO Series Exit Trim (993) outside lever fully retract the Von Duprin 98/99 Exit Device latch?
- AD Series and CO series products require that the Night Latch (NL) screw is installed in the exit device.  Be sure this screw is installed- Exit hardware and strike must be properly mounted ...
How to Reset a BE367 Deadbolt to Factory Settings
For resetting a PED500 / BE367 deadbolt back to factory status, refer to attached guide:  Deadbolt Reset InstructionsProgrammable Electronic Deadbolt: RESET back to factory settings  It ...
Getting message “Adding Failed, Could not connect to accessory” for BE479 Sense
First, perform a Factory Default Reset  Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on.  Reop...
Does Schlage make a mortise lock that the lever on either side retracts the latch and a key on either side retracts the deadbolt?
The L9466 Store/Utility Room lock can provide this functionality. Operation: Latchbolt retracted by knob/lever either side. Deadbolt thrown or retracted by key from either side. When the deadbolt ...