Schlage sense unreachable

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Power cycle adapter (unplug from wall for 10-15 seconds), remove battery tray. Reinsert battery tray and plug in adapter. Codes will appear
Check to see if any virtual keys have been set up allowing administrative permission level.  If VK holder has auto-lock settings different from originator, last to use lock will re-set to thei...
By tapping history, it will show the 5 most recent event. Tap "Show More History" to see the last 100 activities the lock has performed. 
First, perform a Factory Default Reset  Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on.  Reop...
Ensure when pressing and holding the Schlage logo it is the one located above the numbers 1,2 and 3 on the keypad and NOT the inside Schlage alarm button.