Schlage Utility Software

RELATED FAQS

Question
Answer
The coin cell Nuisance Delay on CO200 and CO250 can be temporarily disabled using the Schlage Utility Software.
Once disabled via the SUS application, the CO lock will no longer delay the access for valid credentials.
If your CO lock began indicating a low coin cell (Nuisance Delay) after a door file has been downloaded, the coin cell is low and should be replaced. (CR2032)The coin cell Nuisance Delay will be "A...
The coin cell Nuisance Delay settings in the SUS application is not available until such time that a Door file is successfully downloaded to the lockset.
The coin cell is ignored when the lock sets are used with Manual Programming ONLY or while in Construction mode.
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...
ADFwPkg 2.17.10 released 06/06/2011 is the first AD firmware Package that supports WRI400 and CT5000 devices.
SUS 4.4.0 released on 06/06/2011 is the first released SUS version compatible with WRI400 and CT5000 devices.
The SUS (Schlage Utility Software) will not run or work on the older HP IPAQ PDAs. The older HP IPAQ PDAs run CEUplink to interface and program legacy locks. The SUS (Schlage Utility Software) will...
The E201 message can be ignored and all normal SUS and lock functions will be maintained.  Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...
-         With the CIP NOT inserted and the Schlage Utility Software (SUS) running o   Enter the Master Programming PIN or Present Loc...
Customers should maintain their Schlage Utility Software at the latest version that is available.  This ensures that they have the latest features available and will be compatible with current...
Click here to go to the Allegion site.As of 5/19/2020 Latest version is: 6.8.2
Updating the Schlage Utility Software (SUS) on a Hand Held Device (HHD) will cause the SUS "Login Password" AND the current device "Coupling Password" to be reset to factory default settings of - 1...
When new product(s) are added to an existing installed customer site, all devices at that site should be updated to the latest firmware revision that is available for the most consistent user exper...
Whenever an AD Series credential reader is upgraded with new or different credential types or replaced in the field, be sure to update. Lock firmware and reader firmware are packaged together so ...
Search the product library for firmware associated with your installed product to obtain the latest updates.  
Go to the Schlage support site to download the latest firmware package  - www.schlage.com/support  
Steps to determine what firmware version your products are currently using AND if a firmware update is suggested:1) Use the Hand Held Device (HHD) and Schlage Utility Software (SUS) application to ...
Windows CE based handheld device to support Schlage Utility Software (SUS).