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“ STEELCRAFT WARRANTY FORM ”

RELATED FAQS

Question
Answer
What is the warranty for Steelcraft products?
Steelcraft offer a limited warranty to customers that products will be free from defects in the material and workmanship for a period of 12 months from date of shipment of products.Warranty St...
Job Specific Warranty - If job specific warranty letters or certificates are required, please refer to the Allegion Contact Us web page and request the applicable information.NOTES:F...
What causes excessive pinhole rust to start showing up on steel frames?
CAUTION must be used in investigating this problem - In most cases, excessive field rusting of products is caused by improper storage at the jobsite. That situation must be validated prior to refus...
What is the minimum dimension from the edge of the door to a glass light cutout?
Minimum dimensions to cutouts for glass lights: Vertical edge of door to edge of cutout = 5 29/32" Top of door to top of cutout = 6" Bottom of door to bottom of cutout = 10" Reinforcing chann...
What is the finish warranty on Allegion products?
Finish is not specifically stated as being covered under warranty as it is covered under defects in material and workmanship.  EXCEPTION: There is no finish warranty for Falcon products. ...
Falcon lock warranty statementIves warranty statementGlynn-Johnson warranty statementLCN closer warranty statementSchlage warranty statementSteelcraft warranty statementVon Duprin warranty statement
FastTrack program information
FastTrack is a quick ship stock program which includes targeted Builders Hardware SKUs offered by Allegion Distributor Partners. FastTrack order forms and supporting information is available only t...
Allegion Employees can access the distributors’ “My Allegion Portal” thru The Frontline Home Page: Click on “My Allegion Distributor Portal” located in the navigation menu on the left si...
Will there be 900-2Q boards for warranty purposes now that the QEL'S do not require the boards?
The 900-2Q board is no longer available. For warranty purposes, QEL conversion kit and 900-2RS board are required. The 900-2RS replaces the 900-2Q board.
Is a dead battery on the HHD covered under warranty?
The battery for the HHD (Bluebird Pidion) is covered under warranty.   As the batteries do not come separate, the entire unit must be replaced.
Warranty on the HHD is one (1) year from date of purchase.
If unit is out of warranty, battery can be purchased here.
If other HHD accessories are needed, please see 76747 for links.