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“ sus will not connect ”

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Answer
Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"
The E201 message can be ignored and all normal SUS and lock functions will be maintained.  Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...
Will the SUS pull the audit trail from the CL Series, CM Series, CO Series or AD Series locksets?
When the SUS and HHD are used in the “Auto Update” mode, the audit info will be automatically gathered each time the SUS is successfully connected with a lock.
Upgrading any AD-Series lockset to an AD300 - power restrictions
AD300 locksets MUST have hard power to operate.
Connect 12VDC or 24VDC power supply to the AD300 lock before attempting HHD communication.
The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...