update firmware from schlage utility SUS tablet

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When new product(s) are added to an existing installed customer site, all devices at that site should be updated to the latest firmware revision that is available for the most consistent user exper...
Whenever an AD Series credential reader is upgraded with new or different credential types or replaced in the field, be sure to update. Lock firmware and reader firmware are packaged together so ...
Search the product library for firmware associated with your installed product to obtain the latest updates.  
Go to the Schlage support site to download the latest firmware package  - www.schlage.com/support  
Steps to determine what firmware version your products are currently using AND if a firmware update is suggested:1) Use the Hand Held Device (HHD) and Schlage Utility Software (SUS) application to ...
Customers should maintain their Schlage Utility Software at the latest version that is available.  This ensures that they have the latest features available and will be compatible with current...
Click here to go to the Allegion site.As of 5/19/2020 Latest version is: 6.8.2
Updating the Schlage Utility Software (SUS) on a Hand Held Device (HHD) will cause the SUS "Login Password" AND the current device "Coupling Password" to be reset to factory default settings of - 1...
Update your lockset using ADFwPkg 2.19.0 or higher.  This new firmware update resolves this programming error problem (E701) and the error will no longer be presented.
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...
The E201 message can be ignored and all normal SUS and lock functions will be maintained.  Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...
-         With the CIP NOT inserted and the Schlage Utility Software (SUS) running o   Enter the Master Programming PIN or Present Loc...
If the SUS has not timed out (only a few seconds), simply reconnect the USB cable. Firmware update should resume on its own.
If the SUS has timed out (after a few seconds), do the following: Reconnect the USB cable; When communication has been re-established, Select "Device Options" at the bottom of the Schlage...
  1) RS-485 communication will NOT interfere with a new firmware update on an AD300. You do not need to disconnect the RS-485 wires from the AD300. The AD300 will not be onlin...
  Steps to update firmware on an AD300. A) Keep the VIN/GND or AUX power applied. The AD300 will not function properly on AA battery power. B) Connect the SUS/HHD to the USB connector and p...