Vendor access management

RELATED FAQS

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When the new PS900 series power supplies were created we did not pursue a version of these option boards.  Need to discuss the specific hardware they are using and requirements to determine the app...
Update the PIB300-2D firmware to version 2.13.1 or higher to be compatible with Brivo Access Panels
Update the PIM-400-TD2 firmware to version 2.14.2 or higher to be compatible with Brivo Access Panels
Following items could cause the DC output on PS914 series power supply to drop when access control is activated. Wrong gauge wire from power supply to the the power transfer. Excessive wire run...
Partner Solution: Integrated Access Control Solution with AD-300 Hardwired, AD-400 Wireless Locks and Avigilon RedCloud Access Control System.See the download cut sheet at:Avigilon Red Cloud&n...
Schlage Express is an access control management system that manages electronic access control devices. Schlage Express manages and monitors offline devices. Each device has unique characteristics, ...
The "C" indicates small format IC core, which is the only core style Falcon products.  The C987 will be provided less core unless -6, or -7 suffix is specified (6 or 7 pin core) Example:...
The standard Falcon 25V vertical rod cannot be cut to fit on a 2 feet door opening.This device requires 2' 7 1/8" minimum door opening. Falcon offers a device that can be used on a 2 feet door...
No, LCN does not have an electronic hold open closer (SE/ME Series) that will provide a solid 180° hold open position. The 3130SE has an adjustable hold open position from 85° to 110° maximum. ...
The E201 message can be ignored and all normal SUS and lock functions will be maintained.  Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...
The Benchmark and Falcon operator gearbox assemblies are not repairable. The gearbox belt and/or pulley cannot be replaced in the field, the gearbox would need to be replaced as a complete assembly...
Beginning January 2, 2013 Schlage will offer the Latitude (LAT) and Longitude (LON) levers in the 629 and 630 stainless steel finishes.
The Falcon 8200 operator is not available with a factory supplied on/off switch. If required, it must be supplied by others.
Part numbers listed below: 2030-3071 cylinder assembly includes the closer cylinder and finish plate.  2030-3971 is the cylinder only. 2030-3002 is the finish plate. 2030-3077T is ...
Standard Schlage rim cylinders will fit a total thickness of door and projecting trim of 3 inches, this includes a minimum of 3/8" of engagement of the tailpiece into the exit device.  See ima...
For total thickness measurements larger than 3 inches see the special cylinder offerings in Pricebook.  Specify the part number and include the total thickness.  We do not offer the ...
It is not possible to key SFIC and standard cylinders including Schlage FSIC into the same system.  A keyway name may be shared between the two key fami...
This option is not available as the solenoid is in the mechanism case where the dogging components would go.  An HD-EL solenoid is not available, and Special Dogging(SD) is not an option ...
The "Fire Alarm" indication occurs when there is no connection across terminals 13 & 14. Check to verify that the "Fire Alarm" shunt (R1 jumper) on the I/O board has not been cut. Install jumpe...
Warranty on the HHD is one (1) year from date of purchase.  The battery for the HHD (Bluebird Pidion) is covered under warranty.   However, as the batteries are not available s...
With the new FW package 2.19.0; AD300 FW 2.17.0 and AD400 FW 2.17.0 (released 09/23/2011) the firmware looks for a motor clutch switch change after a motor move command. If there is no motor clutch...
If the triangles in the spring cage spindle are not aligned properly the motor will not move enough to change the clutch switch. Is is very likely with a lock on the bench; but a properly install...
When the new firmware moves the motor three times without seeing the clutch switch change it reports to the SUS diagnostics that the motor is stalled. Aligning the triangles will let the motor move...
If the lock is mounted on the door, it is necessary to adjust the mortis/cylinder tightness and spring cage tailpiece alignments, making sure there is no binding or stopping of the spring...
Just align the triangles per the installation instructions to allow full motor movement.   - This will eliminate the SUS motor STALL report. - This will eliminate the three ...
Yes.  A fire rating was approved in 2016.Please see the 33A/35A catalog here for more information:http://us.allegion.com/content/dam/allegion-us-2/web-documents-2/Catalog/Von_Duprin_33A.35A_Se...
As standard the ND lock is not available in a 609 finish.
Effective Feb 25, 2008 Falcon no longer offer a 612 finish on any product.
Update your lockset using ADFwPkg 2.19.0 or higher.  This new firmware update resolves this programming error problem (E701) and the error will no longer be presented.
All Von Duprin 98 and 99 trims include screws for both 1 3/4" and 2 1/4" thick doors.
This method is only available before the first network communication between an Access Control Panel (ACP) and the lock. Do a Level 1 and Level 2 Factory Default Reset (FDR) to remove any previ...
Manually Setting the RS-485 Address This method is only available before the first network communication between an Access Control Panel (ACP) and the lock. Do a Level 1 and Level 2 Factory De...
Look to see if the  "Fail Safe?UNLOCK" on communication failure is set and you have lost communication.
The "Unlock on READ" from diagnostics will clear with the next AD400 heartbeat, automatically. It will also clear with successful communication to a working access control panel. 
 If the AD-400/AD-401 is LINKED to a PIM400-TD2 and all credentials including invalid cards are granted access, the PIM400-TD2 is not communicating with the Access Control Panel, and the lock is st...
Or force a strike input to the PIM400-TD2. Short J8-1 and J8-2 (Door 1), Short J7-1 and J7-2 (Door 2) on the PIM400-TD2
No, Von Duprin exit alarm ALK and electric latch retraction QEL or EL are installed in the same location and can't be ordered together with the same device.
Special Rust Inhibitor (SRI) - is a pretreatment that is applied to the metal components prior to the addition of the LCN powder coat finish, standard or custom. ...
The "B" means "Bypass". The "80 or 140" is the degree of door opening from the fully closed position.  "B80" means the hold open feature is bypassed (will not hold open) until the door is opened...
The only Falcon Doromatic device with a lever trim option trim is the 1790 device.
The TEL option is only available on the 4010, 4020, and the 4110 series closers. The 4041/4040XP is not available with TEL (telephone closer). 
Steelcraft offers all the standard lights as well as special size glass lights in the H-series door. Effective April 1, 2012, (Bulletin # B-100.12) the default for Dezigner Trim in H-Series Doors...
Schlage G Series template locate here.
A replacement BNC cable has been found through the manufacturer, E-Z Hook.  This company makes electronic testing equipment, and this cable is believed to be a good working replacement fo...
This product is obsolete and is no longer available from Schlage Electronics.
The miniature banana plug on the module can be ordered directly from the part manufacture (Pomona Electronics, Sales: 900-490-2361 part number model #4513) or from (Digi-Key part number 501-1425-ND).
The standard screw pack for an LCN closer is the SRT (Self Reaming and Tapping) screw. Thru bolts are an option, but must be specified on the order. There is no charge for them, but they do need to...
When trying to program a CM lock, it may display an error code with a solid green light and 10 read flashes. This indicates the lock has already been programmed with computer software and manual pr...
Split key systems are delivered in the highest level section on the key tip (insert): L - obverse or classic Y - reverse 0000 - Paracentric ZZZZ - Quad D000 - restricted Everest C000 - open...
The 1460 Regular Arm part numbers are: Regular Arm -- 1460-3077 or 1460-3077L for long arm (must specify finish). Regular Arm with PA -- 1460-3077PA (must specify finish). Regular Hold Open Ar...
The link to the specific sheet can be found by clicking here:  http://us.allegion.com/content/dam/allegion-us-2/web-documents-2/InstallInstructions/Von_Duprin_PS914_Power_Supply_Installation_I...
The LCN 4010SE / 4110 SE series are obsolete, and on longer available. They were replaced by the 4040SE series. The 4010SE / 4110 SE track is replaced with the current 4040SE trac...
The Von Duprin 33A/35A rim narrow style exit device is only for non rated openings and fire rating is not available with this device. The Falcon F24-R is a narrow style fire rated exit device T...
612 is not offered in the S or S200 series.
The Von Duprin 2227 or 2227-F  exit device is available less bottom rod.  Specify 2227-LBR or 2227F-LBR for fire.
The programming processes for Allegion devices can be both product and features specific.  Some products programming processes are electronic in nature, others are physical in nature. &nbs...
The 80 (Storeroom function) operates as follows: Key retracts latch (entrance by key only)
When dealing with glass lights in doors, there are three (3) critical dimensions which must be coordinated: Exposed Glass Size (EGS) - the horizontal and/or vertical dimensional size of the vision...
If the solenoid of the 6000 series electric strike is powered continuously with proper voltage at room temperature, the solenoid can reach 200-220 degree Fahrenheit.
PIM400-485 and AD400 Two red SCHLAGE LED flashes indicates the AD400, PIM400-485 and ACP all have operational communication, and the ACP denied access with a RS-485 command. With a PIM400-485 tw...
PIM400-TD2 and AD400 Two red flashes indicates the AD400, PIM400-TD2 has radio RF communication; but the AD400 did not get a strike, GO, relay closure from the ACP. With a PIM400-TD2 TWO red fla...
  ONE red flash, One red flash indicates RF COM loss, the AD400 radio did not get an answer from the PIM400-485 radio or the PIM400-TD2 radio. The PIM400-485 will turn off it's radio if th...
See 24 and 25 series trim section in the Price Book.
Von Duprin does not supply cylinders keyed alike.   Cylinders keyed alike are available from Schlage and Falcon.
The 388 Cylinder Control is required for the NL-OP function on a 33A/35A series exit devices. The 110NL is used on 22 and 98/99 series exit devices not 33/35A series devices.
The replacement arms for the older handed 4010SE/4110SE closers would be ordered as: 4040SE-3077T x ST-3035 for a RH arm. 4040SE-3077T x ST-3035-1 for a LH arm. 
There is a total of 4 red buttons on the front of the Senior Swing control box. To turn on the display, press and hold any 2 of the 4 red buttons at the same time for approximately 3-5 seconds. Y...
Check the following: Debris in the cylinder The cylinder cap could be too loose Incorrect pinning of the cylinder The cylinder plug is not returned to the neutral position with the cylinder s...
The older model Senior Swing came with 2 spring options. The "standard force" spring required 15 lbs of manual  opening force, and reduced force "RF" required 11 lbs of manual opening force.  All S...
Cylinder Dogging(CD) is not an option on any Falcon-Dor-o-matic device.
If the  AD300  power is not correctly connected it may not communicate or other wise function correctly.The AD-Series locks must be hard wire powered through the comm board. It is not com...
No, due to the gate and backbox not being able to be sealed to keep water out of the electric strike a weather proof version is not available.
Only the 10-079 or 10-078 strike should be used with the L400-Series.  
The Fusible Link arm is available with the 4010, 4020 and 4110 series closers. They all use the same Fusible Link arm. The UL Listing number is for the Fusible Link arms is R1943. The 4010 Serie...
The SE series track is the same for all models. It is ordered by the closer model, followed by a -3038.  Example -- 4040SE-3038 (specify voltage & finish) or 3130SE-3038 (specify voltage & finish)...
AL-Series and discontinued D Lever-Series locks use castle nuts to hold the chassis to the spring cages and to keep the chassis positioned in the door. This causes confusion at times when the lock ...
It is normal for a solenoid to be warm to the touch.
Various situations, such as continuous duty use or application of voltage that is higher than specified, can cause the solenoid to become warm.
If there is concern that the solenoid or device is "too hot" or has the capability to cause injury, disconnect the device and contact a authorized service representative to analyze the opening.
Schlage does not make profile cylinders. Allegion's CISA makes profile cylinders. Contact Allegion UK at http://www.allegion.com/uk
Offset link for 98/9947WDC is not available by itself. You need to purchase the 98/9947WDC conversion kit, 050134.
It can but the solenoid will need to be purchased through New England Door Closer as the factory discontinued the old ELR solenoid (part #650092-000) in June 2010.
The lever removal tool can be used to remove levers in both the ND and the L Series mortise locks.
On August 15, 2012 Schlage began shipping a new, more ergonomic, lever removal tool to coincide with Phase 1 of the ND-Series improvement project.  This tool can be used for Schlage ND-Series ...
Double cylinders are only available on Von Duprin 98/99 Rim and 98/9975 Mortise devices.
To convert the Von Duprin 98/99 Rim or Vertical (Rod or Cable) Exit Device with functional lever (996L-R/V) to act like a rigid lever (996L-NL-R/V) with key over ride follow these steps: Remove ...
A designer series metal cover is an option with the 1460 series closer, the part number is, 1460-72DS1.
The 4610/4620 series operators are obsolete. There is no replacement part for any electronic component (motor/clutch, controller, input/output PC boards) for the obsolete 4610/4620 operators.Essent...
AVB stands for Advanced Variable Backcheck. It is a cylinder option when ordering a 4111 closer (without an ST) that allows backcheck to start at about 45 degrees instead of the normal 75 degrees. ...
The SEH is an "electronic holder" (ONLY) that is used to hold open a Fire Rated opening. It requires a door closer to be mounted on the opposite side. It is normally used on an existing opening wit...
The 4010 Series "fixed" sized springs are no longer available. The 4010 Series closer are now available as a 4011 and a 4016. The 4011 is an adjustable spring closer for sizes 1-5. The 4016 is stil...
A purchase order must by entered through Order Entry.Part number 50-123 for Schlage and 50-123F for Falcon.  Reference the structure number (preferred) or an order number for existing mas...
The JD YA6 tailpiece is intentionally designed such that the tailpiece cannot be installed at the same time as the cylinder.  Interchangeable cylinders assume that the lever and taipiece is in...
See the JD Yale Lever installation instruction HERE
If an Size 1 (ADA) closer is set to 5 lbs. opening force, it will only have about 3 lbs. (60/70%) closing force. If the closer will not close against air pressure, but the ADA requirements have to ...
Coin cell replacement is not immediately registered by the CT5000 firmware.
Performing a processor reset (pressing and releasing the RESET button) will register the new coin cell.
Coin Cell part number is CR2025 - 3Volt Lithium - available at most any battery store.
The RU lock can accept a Schlage Full Size core, but the cylinder suffix must be specified as "J IC-SC" so the correct parts are supplied. The tailpiece will come with the lock. Example: RU581J IC-SC
The E7500 electric mortise lock body supplied on E98/9975 devices require active trims (L, L-BE, TP, TP-BE, K, or K-BE) to retract the latch after the electronic lock body unlocks.
The T lock can accept a Schlage Full Size core, but the cylinder suffix must be specified as "J IC-SC" so the correct parts are supplied (including the tailpiece) Example: T581J IC-SC
Many customers who use the Schlage Home app use a Schlage account to control and manage access to their locks.  With your Schlage account, you can also set up other smart home assistants lik...
Can I get Excel spreadsheet data from my Schlage Express Software reports? Yes... in any already generated report from Schlage Express, right click anywhere in the "white space" and Select Expo...
No.  As of June 27th, 2018--- the cover screw is now standard in the screw packs for the 4040XP, 4040XPT, 4000T, and 4040SE so ST-3596 is no longer needed.
Allegion does provides professional support to Architects and Design Professionals. For information related to specification development and support, Website for Architects and Design Professiona...
If an access control system is not available to test the card output on a hand reader, this card emulation test can be done to verify the card format is correct.  These steps will guide you in...
Allegion provides professional access control support to Security Consultants and Security Integrators.  For information related to specification development and support,Access Contro...
A computer based program controlling access privileges and monitoring the status of openings.
Schlage only offers a limited number of keyways that match the BEST sections. Available in keys and cores.Specify keyway using the B suffix: AB = A, BB=B, CB=C, DB = D, DDB=DD, EB = E, FB = F, GB =...
For F-series HandPunch devices:    The top-mount PROX reader is available only for the HP-3000 reader.  The PROX reader on a HandPunch 3000 is able to read standard 26-bit ...
To install a Schlage ND170 click here for the installation instructions.
The Von Duprin 4754, 4854, 9954, and 9854 mullions can be converted or ordered with key removable option. KR54-F kit is the conversion kit to convert the above mullions to key removable mullion.
The Von Duprin 7500 mortise lock body ships in the NL mode.  Either the function of 7500 lock body has not been changed to the Classroom function or the NL Drive screw is not all the way down. Step...
  Tips for changing the function: The NL Drive screw will not be visible when lock body is set to Classroom function There is locktite on the screw that makes it seem like its turned down enou...
The 330 closer and parts were discontinued in early 2009. LCN does not have any parts available for the 330 series closer. The LCN 3030 Series would be the comparable closer replacement to the...
010055-xx is the part number for Blade Stop Shim kit for 6111 or 6113 electric strike and it must be ordered separately.  xx is for the finish callout.
The Dor-O-Matic overhead concealed manual door closers have been obsolete since 1999, and there are no parts available for them.
 8827 vertical rod device is available for 7 or 8 feet tall door standard. 12", 24", 36" and 48" extension rod kits are available for taller doors (8 feet max on fire rated openings). We do no...
Uncombinated cores are furnished less keys, pins and springs.  Ordering the 80-036 will get you an empty core so you can key it.
The sliding door edge pull is part number 230.
The Security Stud and TW4/8 (through wire) options are in the same location on a hinge and cannot be ordered together.
A 4110 with AVB (advance variable back check) would be recommended. Using a SCUSH (Spring Cush) arm will also help minimize shock to all door hardware.
Early versions (12/09 ) of the AD200 User Guide in many DEMO kits incorrectly state the Programming sequence to change the a programming code. It shows entering the new programming code o...
Followings are the reason for 98/99 exit alarm ALK not sound when push bar is activated. Make sure key switch on exit alarm ALK is turned on, wait for 20 seconds before you activating the pushba...
The old 4030/4130 closers and arms are obsolete, there is nothing to replace them. No arm from other closers will fit  There is no closer that can replace the old 4030 series closer with the exa...
LCN does not does not have or supply any information for the old (obsolete) "High Energy" Dor-O-Matic Sliding doors, Bi-Fold doors or Astro Swing doors. You MUST be AAADM certified to work on, or g...
The EL (Electrified) option is available with Von Duprin XP98/99 exit devices. To order, specify ELXP98/99 with proper trim.
The dead stop post would need to be removed and the 4040/4040XP EDA mounting template for 180° would be followed.
Schlage Everest 29 is a new keyway family that launched in August 2012 and is patented until 2029. It offers the highest level of restricted key system security by Schlage through patent protection...
The best way to test the Von Duprin EL solenoid is with an ohm meter. You must test both coils to make sure the solenoid is good. The coil has three wires; green, yellow, and orange. The green...
The Schlage L0170 is not available with the L escutcheon design because due to the narrow size you cannot fit the mounting plate underneath.  The mounting plate must sit on a "diamon...
Locknetics company supplied electro-magnetic locking devices, electronic smart locks, and electronic security components to access control dealers and lock smiths.  Ingersoll-Rand acquired ...
There is no FSA/FSE electrified trim option for the Flacon 24 Series device.
The 4040XP Series is not available with delayed action. When a delay cylinder is ordered, you will receive the standard 4041 cylinder, not the 4040XP cylinder.
A current PDF copy of the Steelcraft Tech Data Manual is available on the Steelcraft website and can be downloaded here. To order a printed copy of the Steelcraft Tech Data Manual contact the Cust...
To get the camera calibration values on a biometric F-Series HandPunch or F-Series HandKey, press the * (asterisk) key 11 times. It will display R (row), C (column), and E (exposure)...
We offer a couple different HD-QEL options:Hex key dogging (HD) is now available with Von Duprin non fire rated QEL33A/35A/98/99 electric exit devices that were shipped after De...
The 2036 is no longer available.  The only option is to order a 2035, and wind the spring all the way up.
Frascio is a company that provides decorative lever sets for many of Allegion products.  More information can be found on their web site at WWW.frasciointernational.com.
The 4040 regular and hold open arms are different. You would have to get a different arm to convert from regular arm to a hold open function. 4040-3077 for a regular arm. 4040-3077L for a long ...
Beginning December 6, 2010, all 33A, 35A, 98 & 99 devices ordered as 313AN Anodized was furnished in SP313 (dark brown powder coat).  All devices ordered as 315AN wil...
To get a dry contact signal from a Chexit device to monitor the alarm, use the blue and brown wires (do not connect the blue to the red)  of the harness connector cable tha...
- AD Series and CO series products require that the Night Latch (NL) screw is installed in the exit device.  Be sure this screw is installed- Exit hardware and strike must be properly mounted ...