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RELATED FAQS

Question
Answer
Is a dead battery on the HHD covered under warranty?
The battery for the HHD (Bluebird Pidion) is covered under warranty.   As the batteries do not come separate, the entire unit must be replaced.
Warranty on the HHD is one (1) year from date of purchase.
If unit is out of warranty, battery can be purchased here.
If other HHD accessories are needed, please see 76747 for links.
When is a AD-Series or CO-Series product considered "Out Of Warranty"?
ALL AD and CO products are warranted for electrical for 1.0 year after installation OR 2.0 years after manufacture. The mfg date is on the lock stickers AND can be viewed electronically with th...
Will there be 900-2Q boards for warranty purposes now that the QEL'S do not require the boards?
The 900-2Q board is no longer available. For warranty purposes, QEL conversion kit and 900-2RS board are required. The 900-2RS replaces the 900-2Q board.
Where is the date of manufacture on a 4041 closer?
The date stamp on a 4041/4040XP is on the packing nut.  The date will be the week of the year and then the year. EXAMPLE: 10 05 would be week 10 of 2005.  For example see...
What is the Von Duprin warranty?
Von Duprin warrants that the product manufactured by it and delivered here under will be free of defects in material and workmanship for a period as follows: Exit devices and trim for 36 months...