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“ Warranty Replacement form ”

RELATED FAQS

Question
Answer
Can the fluid in an LCN door closer be filled out in the field?
The fluid in an LCN closer must not be refilled in the field. See attached Warranty and Repair Communication 
Where is the date of manufacture on a 4041 closer?
The date stamp on a 4041/4040XP is on the packing nut.  The date will be the week of the year and then the year. EXAMPLE: 10 05 would be week 10 of 2005.  For example...
Does Von Duprin have a repair department?
Von Duprin and Falcon do not offer repair services for any of its exit devices.
What would cause a 4040SE not to hold the door open?
A 4040SE would not hold the door open if it has : No Voltage or Improper Voltage. Check that the track has proper voltage going to it (24V AC/DC or 120V AC). If 120 volts is supplied...
When is a AD-Series or CO-Series product considered "Out Of Warranty"?
ALL AD and CO products are warranted for electrical for 1.0 year after installation OR 2.0 years after manufacture. The mfg date is on the lock stickers AND can be viewed electronically with th...