where do i get firmware updates

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If the SUS has not timed out (only a few seconds), simply reconnect the USB cable. Firmware update should resume on its own.
If the SUS has timed out (after a few seconds), do the following: Reconnect the USB cable; When communication has been re-established, Select "Device Options" at the bottom of the Schlage...
Beginning with Firmware Packages ADFwPkg 2.16.3 and COFwPkg 1.20.0 the PIN length can be manually changed for AD200 and CO200 locks as follows: 1. Press {programming code (default is 97531)} then ...
  1) RS-485 communication will NOT interfere with a new firmware update on an AD300. You do not need to disconnect the RS-485 wires from the AD300. The AD300 will not be onlin...
  Steps to update firmware on an AD300. A) Keep the VIN/GND or AUX power applied. The AD300 will not function properly on AA battery power. B) Connect the SUS/HHD to the USB connector and p...
CO-100 now allows the PIN code length to be changed manually.  Each CO100 has a label that indicates its firmware revision.  Firmware revision 2.5.0 or higher support these...
CO-100 PIN length can range from 3 digits to 6 digits with firmware version 2.5.0 and higher.
Procedure to change PIN length: 1. Press {programming code (default is 97531)} then {*}.2. Press {99} then {*}, to enter Special Function Length Menu.3. Press {4} then {*}, to enter Pin Length M...
CO-100 now has NEW lock status reporting capabilities. Battery status, firmware version, hardware version and PCB serial number. See instructions below for these status menus.
When new product(s) are added to an existing installed customer site, all devices at that site should be updated to the latest firmware revision that is available for the most consistent user exper...
Whenever an AD Series credential reader is upgraded with new or different credential types or replaced in the field, be sure to update. Lock firmware and reader firmware are packaged together so ...
Search the product library for firmware associated with your installed product to obtain the latest updates.  
Go to the Schlage support site to download the latest firmware package  - www.schlage.com/support  
Steps to determine what firmware version your products are currently using AND if a firmware update is suggested:1) Use the Hand Held Device (HHD) and Schlage Utility Software (SUS) application to ...